Frequently Asked Questions (FAQs)
Is your hair 100% virgin?
Yes. All Madrina Hair Co. products are made from 100% virgin human hair and contain no synthetic fibers.
What is the difference between your tiers?
Our collections are tiered based on hair grade, density, lace quality, and overall performance.
- Tier 1 — Essentials:Affordable luxury for everyday wear.
- Tier 2 — Luxe: Upgraded density, HD lace options, and enhanced versatility.
- Tier 3 — Couture: Premium performance designed for coloring, styling, and long-term wear.
For a detailed breakdown, please visit our Our Tiers section.
How long does the hair last?
With proper care, Madrina hair is designed to last:
- Tier 1: up to 6–9 months
- Tier 2: 9–12+ months
- Tier 3: 12–18+ months
Actual longevity varies based on installation method, maintenance routine, styling frequency, and product use.
Can the hair be colored or styled?
Yes. Our virgin hair can be colored, bleached, and heat-styled. For best results and longevity, we recommend consulting a licensed professional.
What should I know about 613 blonde hair?
613 blonde hair undergoes professional lightening to achieve its color and requires more maintenance than natural-color virgin hair.
With proper care, most 613 units provide approximately 4–12+ months of wear, depending on styling habits, maintenance, and frequency of use.
To maximize longevity, we recommend:
- Using moisturizing products
- Limiting excessive heat
- Seeking professional coloring or toning services
- Storing hair properly when not in use
Do you offer custom orders?
At this time, we do not offer custom orders. All available options are listed on our website.
Do you ship internationally?
International shipping is planned for the future. Subscribe to our email list to receive updates when it becomes available.
Can I cancel my order?
Orders may be canceled within 12 hours of purchase if processing has not begun.